Etihad and Emirates to face action from UK aviation watchdog over late flights
DUBAI // Five international airlines, including Emirates and Etihad,
are to face enforcement action in the UK for not paying compensation to
passengers whose flights were delayed, said Britain's aviation
watchdog.
The two carriers, along with American Airlines, Singapore Airlines
and Turkish Airlines, were highlighted by British authorities as having breached
European Union consumer law after a review of airline policies.
According to the Civil Aviation Authority, Emirates was the most
complained about airline for non-payment of compensation for missed connecting
flights.
However, Etihad has described the CAA's decision to blame the airline
in public as "unprofessional and unacceptable".
The CAA estimates more than 200,000 passengers travelling on the five
carriers could be at risk of missing connecting flights due to
delays.
The regulator began enforcement action following an extensive review
of policies for the top 31 airlines operating in the UK.
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